As we evolve the way we work, rest assured that the things you value the most aren't changing.
For many years we’ve welcomed clients into our Harrogate home to plan unforgettable holidays together. While our shop is now closing, our commitment to delivering exceptional, personal travel experiences remains stronger than ever.
This new way of working simply reflects how many of our clients already choose to engage with us—by phone, email and virtual appointments. Most importantly, you’ll continue working with the same people, enjoying the same bespoke service and receiving the same expert advice you’ve always trusted.
We hope the answers below provide reassurance, but if you have any questions at all, your dedicated travel consultant will be delighted to help.
About the Change
Why is the Harrogate shop closing?
Over recent years, we’ve seen a significant shift in how our clients prefer to plan and book their holidays. Today, most conversations take place by phone, email or video rather than in a retail store.
By moving to a more flexible way of working, we can continue delivering the highly personalised, concierge-style service Ventur is known for while making it even easier for clients to work with us.
Most importantly, Ventur isn’t closing—only our physical shop. Our team remains exactly the same.
Is Ventur still the same business?
Yes.
Ventur continues to be part of the Gray Dawes Group, with the same experienced travel consultants, trusted supplier relationships and financial protection you’ve always relied upon.
Why have you made this change?
Quite simply, because it reflects the way our clients already choose to engage with us.
By removing the need for a physical shop, we can focus entirely on what matters most – building lasting relationships and creating exceptional travel experiences.
Your Dedicate Travel Consultants
Will I still have the same Travel Agent?
Yes.
Your dedicated travel consultant isn’t changing. You’ll continue working with the person who knows your travel preferences, understands what matters to you and takes care of every detail of your holiday.
How do I contact my Travel Agent?
Exactly as you do today.
Their direct phone number and email address remain the same, and we’re also happy to arrange video appointments whenever it’s convenient.
Can I speak to someone on the phone?
Absolutely.
Many of our clients already prefer to discuss their travel plans over the phone, and we’re always just a call away.
Can I meet my travel agent in person?
Yes.
If you’d like to meet face to face, simply speak to your consultant and we’ll be delighted to arrange an appointment at a mutually convenient location.
What are your opening hours?
Our consultants are available Monday to Friday, 9.00am–5.30pm.
Virtual appointments can also be arranged on Saturdays by prior appointment.
How quickly will you respond to my enquiry?
We aim to acknowledge every new enquiry within two working hours and provide an initial proposal within 48 hours.
For more complex tailor-made itineraries, your consultant will let you know if additional planning time is needed.
Booking Your Holiday
Has the booking process changed?
Not at all.
Planning your holiday remains exactly the same. Your dedicated consultant will guide you through every stage, from your first ideas through to your return home.
How do I make payments?
Payments can be made securely using a credit or debit card via our secure payment link or by bank transfer.
How will I receive my travel documents?
Most clients now prefer electronic travel documents, which we’ll send directly to you by email.
If you’d prefer printed documentation, simply let your consultant know and we’ll be happy to arrange this.
Can I still make changes to my booking?
Of course.
Simply contact your dedicated consultant, who will be happy to assist.
Service, Support & Peace of Mind
Will the level of service change?
No.
The personalised service you’ve always enjoyed remains at the heart of Ventur.
You’ll continue to receive expert advice, bespoke itinerary planning and dedicated support before, during and after every trip.
Will you still create tailor-made itineraries?
Absolutely.
Designing unique, personalised travel experiences is what we do best, whether you’re planning a luxury escape, family holiday, cruise, safari or once-in-a-lifetime adventure.
What happens if I need help while I'm travelling?
Your consultant remains your trusted point of contact.
Should you need assistance, we’ll work alongside our travel partners and suppliers to help resolve any issues as quickly as possible. You’ll also receive the appropriate emergency contact details for your holiday before you travel.
Is my personal information still secure?
Yes.
There are no changes to the way your personal information is stored or protected.
Is my money still protected?
Yes.
As a member of ABTA (P8309) and the Advantage Travel Partnership, your booking continues to benefit from the same financial protection and security you’ve always enjoyed.
Where applicable, ATOL protection will also continue to apply exactly as it does today.
Existing Bookings
Will my existing booking be affected?
No.
If you’ve already booked with us, everything continues exactly as planned.
Your consultant will continue managing your booking and supporting you before, during and after your trip.
Do I need to do anything?
No.
There’s nothing you need to do. We’ll continue looking after your travel arrangements exactly as we always have.
Looking Ahead
Will anything change for me as a client?
Only one thing – where your consultant works.
Everything else that matters remains exactly the same:
- The same dedicated travel consultant
- The same trusted expertise
- The same personalised service
- The same attention to detail
- The same passion for creating unforgettable journeys
We’re excited about this next chapter and look forward to planning many more extraordinary holidays with you.
Still have a question?
We’re always here to help.
Please contact your dedicated Ventur travel consultant or use the contact form below.
Contact us today!
To find out more or make a booking, complete the form below or give us a call on +44 (0)1423 872 516.